Queenshine Electricals (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.queenshine.com.au), use our interactive tools, or engage our services.
We are bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).
1. What Personal Information Do We Collect?
The types of personal information we collect depend on the nature of your interaction with us. It may include:
Contact Details: Your name, email address, phone number, and property/billing address.
Property Data: Information regarding your property for satellite roof checks, structural suitability, and existing electrical infrastructure (e.g., switchboard photos).
Energy & Financial Information: Average quarterly electricity bill amounts, power phase type, and energy consumption habits (collected via our Solar & Battery Calculator or during consultations).
Commercial/B2B Information: Agency/Company name, contact person details, partnership types, and Service Level Agreement (SLA) volume requirements.
Digital Data: IP addresses, browser types, operating systems, and interaction data (such as clicks on our website and Google Analytics 4 tracking events).
2. How Do We Collect Personal Information?
We collect your personal information directly from you in several ways, including when you:
Fill out the “Residential Quote” or “B2B & Real Estate” contact forms on our website.
Use our interactive “Instant Solar & Battery ROI Calculator”.
Communicate with us via email, phone, or in person.
Engage us to provide electrical, solar, battery, or air conditioning services.
We also collect digital data automatically through the use of cookies and tracking pixels (such as Google Analytics) to help us improve our website’s performance and target our advertising effectively.
3. Why Do We Collect Your Personal Information?
We collect, hold, and use your personal information for the following primary purposes:
Service Delivery: To provide accurate quotes, site appraisals, and system sizing for solar PV, battery storage, EV chargers, and air conditioning.
STC Rebates: To assess your eligibility and process applications for Small-scale Technology Certificates (STCs) or other government solar/battery rebates on your behalf.
Grid Compliance: To submit necessary pre-approval and connection applications to your local network distributor (e.g., Energex or Ergon Energy).
Commercial Partnerships: To facilitate B2B contracting, white-label installations, and real estate maintenance requests.
Marketing: To send you promotional materials, updates, or offers. You can opt-out of marketing communications at any time.
4. Disclosure to Third Parties
We do not sell your personal information. However, to deliver our services, we may need to disclose your personal information to third parties, including:
Government & Regulatory Bodies: Including the Clean Energy Regulator (for STC rebates) and relevant Queensland building/electrical authorities (QBCC, Master Electricians) for compliance certificates.
Network Distributors: Such as Energex or Ergon Energy, to secure grid connection approvals for your solar or battery systems.
Service Providers: Third-party vendors who assist us with IT, CRM hosting, digital marketing (e.g., Google Ads), and debt collection.
Contractors: Approved electrical subcontractors assisting with large-volume rollouts or specialized services.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. We use industry-standard encryption for data transmitted through our website and securely store CRM data in access-controlled environments.
6. Access and Correction
Under the APPs, you have the right to request access to the personal information we hold about you and to ask that we correct any inaccuracies.
To request access or correction, please contact us using the details below. We will respond to your request within a reasonable timeframe (usually 30 days).
7. Privacy Complaints
If you believe we have breached the Australian Privacy Principles and wish to make a complaint, please contact us with the details of your grievance. We will investigate your complaint and respond to you in writing.
If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal and regulatory requirements. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this page periodically for the latest information on our privacy practices. The “Last Updated” date at the top of this policy will reflect the date of the most recent revisions.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Queenshine Electricals
Address: 118 Sparkes Road, Bray Park, QLD 4500
Phone: 1300 555 789
Email: [email protected]
ABN: 65 290 384 528